Patricia L Rsr

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Verified Reviewer

Patio furniture Horrible quality

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Jaclyn Smith - Patio furniture Horrible quality
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Purchase patio furniture three years ago and the entire set is rusted out. What we paid for this set it should have lasted longer than three years.
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Loss:
$700

Preferred solution: Let the company propose a solution

User's recommendation: If you are thinking of buying patio furniture here look somewhere else.

Tracy B Wqg

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Glass Top Table Exploded

Table just exploded, was outside on patio, family heard a loud explosion and table was in millions of pieces, no one was outside thank goodness....
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Loss:
$500
Maria K Kom

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Verified Reviewer

My tree won’t light all the way up

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Jaclyn Smith - My tree won’t light all the way up
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My tree won't light all the way up Kmart closed how do I get a replacement
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Loss:
$179
Pros:
  • Good look
Cons:
  • Problem so soon
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Anonymous
map-marker Toronto, Ontario

Yes for sure

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Jaclyn Smith - Yes for sure
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Bought two bags from K-Mart. one just using after 3-4 weeks strep came off. i need you to replace this.
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Reason of review:
Bad quality
Ashaki P

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Verified Reviewer

White Christmas Tree $199.00

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I purchase a Jacklyn Smith white 7ft Christmas tree from Kmart in 2016. It is now brown. I am not happy because Kmart is now going out of business with no exchange or returns. I can’t reach any executives or customer service of Jacklyn Smith. Do anyone know how I can contact them? I have the tree and original box it came in. I just want another tree
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Loss:
$199
Pros:
  • Good look
  • Style
Reason of review:
Damaged or defective

Preferred solution: Exchange for another tree

Anonymous
map-marker Arlington, Washington

Disappointed with mini backpack

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Jaclyn Smith - Disappointed with mini backpack
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Puschased backpack Wit M at K-Mart on 7/3/19. Granddaughter used it for a week, using it for her swimsuit and towel. Backpack was then put on the shelve until 8/29/19. Took it down to use for a day at the fair, back straps were coming loose so I took it back to the store 8/31/19 and was told they would not refund or replace contact the company...I am. Not expensive but disappointed. Was hoping to talk to someone, nope no phone number.
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jamie T Ayi

DONT BUY IT

Same deal--white tree turned BROWN! Used one! Beware and do not BUY!
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Loss:
$200
Pros:
  • Beautiful tree for 1 year
Reason of review:
Damaged or defective

Preferred solution: Full refund

Justin Eya

Bed skirt wrong size

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Jaclyn Smith - Bed skirt wrong size
Jaclyn Smith - Bed skirt wrong size - Image 2
I bought a brd skirt the package said king open the package and the bed skirt said queen i would like a king not queen my email address is grandprixjp@***.com
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Loss:
$30
Pros:
  • Style
  • Looks nice
Cons:
  • Wrong size
Reason of review:
Damaged or defective

Preferred solution: I want new one that is for a king not queen

ila s

Over all is very good but have this problem about the bag i just bought.

I love their bags. and very happy all the time. Recently bought two bags one just in few weeks strap came off, very unusual. need some one to help have a receipt. If i can get replacement. my phone is 647-544-**** Can provide receipt and photo of bag is you need.
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Loss:
$30
Pros:
  • Good look
  • Good style
Cons:
  • Problem so soon
  • Poor workmanship for this bag
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Ellen N Gyq

Size 10 underwear mishap

hello my name is Ellen Glennon. I purchased four packages of your size 10 underwear at Kmart in Mattydale. I am having a very big problem with them rolling down at the waist I was going to bring them back to Kmart and they are closing their store and are not accepting any return I was wondering if there's any way that you could please help me out?
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Loss:
$50
Pros:
  • Looks nice
  • Great price
Cons:
  • Problem so soon
  • Sizes are not comparable to actual size
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Mary r Nmd

Intimate apparel

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I was sized at a reputable store for some bras I normally buy another brand but I thought I’d give Jaclyn Smith a try so I bought 4 from sears lol and behold the fit is awful all 4 of them I wasted my money and time on these awful bras they don’t fit properly at all should’ve stayed with my regular brand
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Loss:
$52
Pros:
  • Great price
Cons:
  • Sizes are not comparable to actual size
Reason of review:
Bad quality

Preferred solution: Full refund

Marly W
map-marker Panama City, Florida

500 thread sheets have pilled everywhere!

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Jaclyn Smith - 500 thread sheets have pilled everywhere!
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Sears won’t refund me because I’m just barely outside the 45 day return window. Wtf I paid over $80 for these sheets and now I’m out $80 with a useless set of sheets! Will never shop at Sears nor Kmart again!!!
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Shirley G Ips

Bed spread fell apart after 2 washings

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Paid 100.for spread the inside fell apart can not use it any more only had it 1 yr.
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Loss:
$100
Reason of review:
Damaged or defective

Preferred solution: Full refund

Anonymous

Out door cushions

Jaclyn Smith - Out door cushions
Hello im trying to buy the same style patio cushions for my table set chairs ... and the imbrella and i cant find any where unless i buy the whole 6 piece set again which i dont need its the grey set ill send a picture
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Katherine C Ozr

Problems with 2 new lippies i bought. #1 perfectionist #2that girl

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Ive never had ANY PROBLEMS like this before. I spent good money on these 2 lipsticks and they had white/ black fuzzy hairs and really tiny almost bubble looking holes. Plz respond as soon as possible. I love the shades .they are beautiful. Just not what i expected to see when i opened them both up.perfectionist was a lot more fuzzy like and had a lot of almost oxidation look to it. that girl had two black hairs deeply rooted into the lipstick.i actually ended up.cutting it open. I would like to hear back from someone on your team as soon as possible. My email is CurleyKatherine995@***.com
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Anonymous
map-marker Baltimore, Maryland

7 Piece patio set

I brought a patio set at Kmart 9 yrs. ago and I am very please with it. No rust at all and I take the slabs out of the table every winter and bring them inside as the instruction said. I cover the rest of the furniture up with a canvas. The best!
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About

Summary

Jaclyn Smith is a brand of clothing and perfumes which has been developed and marketed by an American actress and businesswoman, Jaclyn Smith. It was started in the 1980s. In 1985, Jaclyn Smith entered the business world with the introduction of her collection of women's apparel for Kmart. Her foray into home furnishings was extended to Kmart stores in the fall of 2008, with the chain's introduction of its Jaclyn Smith product line of bedding and bath accessories. Today Jaclyn Smith presents her fashion goods (tops, dresses, shoes, accessories and jewelry, etc.), home goods (window coverings, bath essentials, rugs, furniture, dinnerware, etc.), trend fabrics, hair style and skin care products.

Jaclyn Smith reviews and complaints

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