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This year I purchased your 7' Icelandic Spruce Christmas tree--663 tip count, 46" diameter, 600 clear lights, traditional profile, SIMPL-E-POLE technology with a 3 year warranty. I shopped around a lot for a white tree and yours' was by far the nicest.

The tree was absolutely beautiful; however, the bottom branches turned brown. It was not near a heat register, etc. so I don't have any idea why this happened. It actually was in the middle of the room so there was nothing around it.

Is there anything I can do to get it back to the beautiful white it was?

If not, hoping this would be covered under your warranty. Thank you.

Product or Service Mentioned: Jacklyn Smith Icelandic Spruce Christmas Tree.

Reason of review: Bad quality.

Company wrote 0 public responses to the review from Jan 31.
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I am trying to get my 7.5 cashmere tree replaced due to the lights being defective- let me know how they handle this Thanks

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